FAQs
The Store
Where is Heads and Tails located?
Heads and Tails is located at 4524 W Kennedy Blvd, Tampa, FL 33609. We have been serving Tampa Bay sports fans from this location since 1992. Stop in. We carry inventory you won't find anywhere else locally.
What are your store hours?
We are open Monday through Saturday, 10 AM to 6 PM. During NFL season, we are also open Sundays. Check our Google Business Profile for current hours before you visit.
Are you locally owned?
Yes. Heads and Tails has been locally owned and operated in South Tampa since 1992 and has been community-owned since 2020. We are not a chain. We are your neighbors, and we take that seriously.
Merchandise
What teams and schools do you carry?
We carry officially licensed gear for all of Tampa Bay's major teams and Florida's top college programs: the Tampa Bay Buccaneers, Tampa Bay Lightning, Tampa Bay Rays, Florida Gators, FSU Seminoles, and USF Bulls. If you bleed for any of these teams, we have you covered.
What brands do you stock?
Our shelves carry Nike, Cutter & Buck, '47 Brand, Johnnie-O, New Era, and more, all officially licensed. The selection rotates with the season, so the freshest merchandise is always tied to what's happening on the field, ice, and court.
Is your merchandise officially licensed?
We specialize in officially licensed gear from the NFL, NHL, MLB, and the top collegiate licensing bodies. Our focus is on authentic, league-approved merchandise. When you shop with us, you will know exactly what you are getting.
Do you sell UCF or University of Miami merchandise?
Unfortunately, at this time we do not sell any University of Central Florida or University of Miami merchandise. Continue to follow us as we are always looking for new ways to expand!
Do you buy sports memorabilia?
Our store does not buy any sports memorabilia, signed items, or anything not from a licensed manufacturer.
In-Store Pickup
Do you offer in-store pickup?
Yes. Shop online and pick up at our 4524 W Kennedy Blvd location with no shipping wait and no shipping cost. Select in-store pickup at checkout and we will have your order ready.
Shipping
Where do you ship?
We currently ship anywhere in the continental United States, with plans to expand our reach as we continue to update and improve our website.
How long will it take for my order to arrive?
During non-peak times, orders typically ship within 48 hours, or 2 business days. During peak season (Thanksgiving through the end of January and other seasonal sales), please allow 3 to 5 business days for processing. Once your order ships, you will be notified by email with a tracking number. Arrival times vary by destination and shipping method. All packages ship from Tampa, Florida.
I placed an order over a week ago and haven't received it. What should I do?
Start by checking the tracking number emailed to you when your order shipped. When there are severe weather warnings, shipping is often delayed. Shipping carriers do not reimburse for weather-related delays, so we are unable to offer refunds in those cases. If you live on the West Coast and chose Ground Shipping, keep in mind that your package will take roughly 7 to 10 business days to arrive, or 10 to 12 days including weekends. Please make sure your address is correct, check for any weather delays, and select the fastest shipping option that works best for you. Once a package leaves our store, it is in the carrier's hands.
Returns
What is your return policy?
We accept returns within 30 days of purchase on unused, unworn items with all tags attached and a receipt. Refunds are issued to the original payment method or as store credit, your choice.
For the full details, see our Return & Exchange Policy.
What items are returnable?
- Purchased within the last 30 days
- Unworn and unused
- All tags attached
- Package intact
- Receipt or proof of purchase included
What items are non-returnable?
- Gift Cards
- Wreaths
- Specialty Items
- Jewelry
- Sports Collectible Memorabilia
- Sale Items
- Items marked final sale
- Last Call and Clearance Items
- Playoff Items
How soon will I receive my refund?
Once your returned items are received and inspected by the store, your refund will be issued. Please allow a 48-hour turnaround time for returned items to be inspected once received.
Do you accept exchanges?
We accept exchanges for defective or damaged items within 30 days of purchase. For the full details, see our Return & Exchange Policy.
Can I return my online order in person?
If you reside in the Tampa Bay area and would like to return your product in person, we will gladly accept it. The return must follow our Return & Exchange Policy.
Payment & Gift Cards
What payment methods do you accept?
- All major credit cards
- Apple Pay
- Google Pay
Do you sell gift cards?
Yes. Electronic gift cards may be purchased for online or in-store use. Gift cards purchased through our website will be sent by email. Physical gift cards will not be shipped. Note that gift cards are non-returnable.